Frequently asked questions
Things people ask before their first visit
If your question isn't here, just get in touch — by phone or email. We're happy to talk through what makes sense for your pet.
Booking & Appointments
No. We work by appointment only — no walk-ins. Contact us by
phone, email or via the booking form.
For weekday slots, usually 3–5 days ahead. Saturdays and the
17:00–19:00 window can fill up a week or more in advance.
We'll reply by email or phone within one working day to
confirm your slot.
Please try to arrive within 5 minutes of your booked time.
If you're running late, a quick call helps.
Pets & Behaviour
Often, yes. We work slowly with anxious dogs. For very
nervous dogs, we recommend a short introductory visit first.
We ask for a short consultation before working with pets
that have a history of reactive behaviour — it helps us plan the session in a way that's comfortable for
everyone. Please mention this when you first contact us.
We offer a dedicated Puppy's First Groom session — shorter and
gentler, focused on getting your puppy comfortable with the process.
Yes. Cat sessions are kept calm and shorter. We'll pause or stop
a session early if a cat is too stressed.
You don't need to stay. Most clients drop off and return at the
end of the session. We'll call you when your pet is ready.
Services & Results
We offer a free correction within 48 hours of your visit.
Contact us and we'll arrange a time to address it.
Heavily matted coats take longer and may require more than one
session. We'll assess on arrival and let you know what we recommend.
Describe your pet and what you're looking for — we'll suggest
the appropriate service. Contact us or call.
Pricing & Payment
Listed prices are starting rates. Final pricing depends on
coat condition, session length and any extra work needed.
Payment is made at the end of the visit. For large breeds or
long sessions, we may ask for a deposit at booking.
For large breeds or sessions expected to run over 2.5 hours.
Will be confirmed when you book.
Cancellation & Policy
Cancellations must be made at least 24 hours before your
appointment. Late cancellations may incur a fee. See our Terms (AGB).
Yes — rescheduling with at least 24 hours' notice is fine and
we'll do our best to find a new slot that works.
Still have a question?
Call us, email us, or fill in the booking form — we'll get back to you within one working day.
Get in touch